Vendor Transition Project
Company: Granite City Food & Brewery
Role: IT Field Support Technician
Team Size: 25+
Summary: Championed a company-wide initiative to transition restaurant devices from Maas360 to Jamf, improving device management and reducing operational costs. This project sparked my passion for project management and laid the foundation for my career in the field.
Key Contributions
- Proposed and gained approval for the project by presenting a proof of concept to C-level executives.
- Developed a company-wide deployment plan to implement new device profiles across 30+ restaurant locations.
- Created communication strategies and training materials to support a smooth transition.
Results
- Improved remote device management, increasing operational efficiency by 15%.
- Reduced IT costs by 10%, demonstrating the value of strategic project planning.
Cloud Migration Project
Company: Jamf Holdings
Role: Professional Services Project Manager
Team Size: 10-12
Summary: Led the migration of on-premise database servers to Jamf Cloud, managing 10,000+ Apple devices and automating workflows to eliminate manual processes.
Key Contributions
- Developed and implemented a seamless migration strategy for database and devices.
- Proposed additional services for best practices in device and user management, resulting in improved client operations.
- Communicated progress and milestones effectively with external stakeholders to ensure timely project delivery.
Results
- Successfully migrated 10,000+ devices to Jamf Cloud.
- Generated $250,000 in additional sales through proposed service enhancements.
Vendor Transition Project
Company: Jamf Holdings
Role: Operations Project Manager
Team Size: 20-25
Summary: Orchestrated the transition from Jira Cloud to ServiceNow PPM, streamlining project management and desktop support operations across the organization.
Key Contributions
- Oversaw database migration and collaborated with engineers to create real-time dashboards.
- Delivered detailed presentations to leadership, highlighting risks, milestones, and progress.
- Conducted training sessions and created reference documentation to support end-user adoption.
Results
- Improved project and help desk processes by 15% through successful migration.
Splunk Migration Project
Company: Chicago Trading Company
Role: IT Project Manager
Team Size: 25+
Summary: Managed the migration of on-premise data servers to Splunk Cloud, enhancing data observability tools for developers and improving outage prevention.
Key Contributions
- Coordinated migration phases and decommissioned legacy servers to ensure smooth connectivity.
- Provided executives with regular milestone reports and presentations.
- Created reference guides and FAQs to streamline Splunk Cloud operations and reporting.
Results
- Migrated 10 departments ahead of schedule, saving $150,000 in operational costs.
- Reduced out-of-market outages by 15% through enhanced system accessibility.
Vendor Integration Project
Company: Chicago Trading Company
Role: IT Project Manager
Team Size: 15-20
Summary: Managed the integration of a third-party vendor’s proprietary software into CTC’s tech stack, enabling $3M in potential revenue.
Key Contributions
- Conducted a proof of concept to secure executive buy-in for the project.
- Led contract negotiations to align project deliverables with stakeholder expectations.
- Facilitated regular updates between internal and external stakeholders on project progress and milestone completion.
Results
- Delivered project ahead of schedule, recording the first transaction in December 2023.
Procurement Code Standardization Project
Company: University of Illinois
Role: IT Project Manager
Team Size: 15-20
Summary: Coordinated the updating and standardization of NIGP commodity codes to enhance user experience and improve reporting across the University’s purchasing platforms.
Key Contributions
- Implemented a change management process for adding new commodity codes.
- LEnsured consistency of commodity codes across multiple platforms through team collaboration.
- Negotiated a cost-saving contract to use Illinois State’s subscription for NIGP codes.
Results
- Eliminated outdated codes and improved system efficiency under budget.
